Cancellation & refund policy.

These terms govern all cancellations and refund requests across all iTurn service categories. Any ambiguity or conflict between verbal communication by a salesperson and this published policy shall be resolved in favour of this document.

1. General terms & definitions

Key definitions

• “Cancellation Fee” = percentage of the total product fee, not of the amount already paid.
• “Total Course Fee” = the listed full price of the course, irrespective of advance paid.
• “Session Availed” = any driving session that has been attended or commenced.
• “RTO Application Submitted” = the point at which the Learners License application is filed on the official government RTO portal.
• “Learners License Issued” = the point at which the government-issued Learners License document is in the customer’s possession.

Refund processing

• All approved refunds are credited to the original payment method within the timelines in Section 7.
• If the cancellation fee exceeds the amount paid, the customer owes nothing further and the amount paid is fully forfeited.
• Cancellations must be formally submitted — verbal requests to a salesperson are not sufficient.

How to cancel

• iTurn App: My Bookings / My Courses → Cancel
• Website: www.iturn.in → My Account → Cancellations & Refunds
• Written request to: support@ucmonks.com (include name, phone number, product, and date of purchase)

2. Courses — cancellation & refund (C1–C7)

Courses have a three-stage cancellation framework tied to progress through the government licensing process. The cancellation fee increases at each stage to reflect the administrative and operational costs committed by iTurn.

• Stage 1 – Pre-Application: RTO Learners application NOT yet submitted. Cancellation fee: 15% of total course fee.
• Stage 2 – Pre-Learners: RTO application submitted but Learners License NOT yet issued. Cancellation fee: 30% of total course fee.
• Stage 3 – Post-Learners: Learners License has been issued. No refund – 100% of fee is forfeited.

iTurn provides training and facilitation services only. The issuance of a Learner’s License, Driving License, or successful completion of any government test is subject to government authority decisions. iTurn does not guarantee any specific outcome.

3. Subscriptions — cancellation & refund (S1–S5)

Subscriptions grant access to a block of driving sessions. The refund eligibility is determined by a single criterion: whether any session has been attended.

A “session availed” means any driving class that has been commenced — even partially — for any vehicle type covered by the subscription. Partial usage does not entitle the customer to a pro-rated refund. Subscriptions are non-transferable. They cannot be transferred to another person or converted into credit for a different product.

4. Drives / rides — cancellation & refund (D1–D4)

The 15-minute free cancellation window is measured from the server-confirmed booking timestamp (the moment payment is confirmed), not from when the user begins the booking flow.

5. Non-refundable services (R, A, T, L, O, RS)

The following services are non-refundable except in cases of service non-delivery, regulatory failure, or where required under applicable law. These fees are either remitted directly to government authorities, cover third-party processing costs that cannot be recovered, or trigger immediate resource deployment.

6. Channel-specific terms

Mobile app & website

• Cancellations via the iTurn app or website are processed in real time.
• The applicable cancellation fee and refund amount are displayed to the customer before confirmation.
• Refund confirmation is sent via in-app notification, SMS, and email.

Direct salesperson

• Customers who purchased through a salesperson must submit a written cancellation via email support.
• Request must include: full name, registered mobile number, product purchased, date of purchase, and reason.
• The salesperson cannot offer different terms, discounts, or waivers of cancellation fees. This policy prevails in all cases.
• Processing time for salesperson-sourced cancellations: 3–5 working days from receipt of written request.

In case of any discrepancy between what a salesperson communicated verbally and the terms of this policy, the published policy on www.iturn.in shall be the final authority.

7. Refund processing timelines

8. iTurn-initiated cancellations

If iTurn cancels a session, course, or booking due to operational reasons, instructor unavailability, vehicle breakdown, or force majeure:

• Full refund of the amount paid will be processed within 3 working days. No cancellation fee is charged to the customer.
• For courses, if iTurn cannot resume services within 14 days, the customer may choose a full refund or a credit note valid for 12 months.
• Customers are notified via app notification, SMS, and email.

9. Disputes & escalation

• Customer Support: email support — Response within 24 hours
• Grievance Officer: email grievance officer — Response within 48 hours

UC Monks Private Limited | iTurn Driving Schools Thiruvananthapuram, Kerala – 695581. Last updated: April 2026.

This policy was last updated in April 2026. UC Monks Private Limited reserves the right to amend this policy with 30 days’ prior notice on www.iturn.in.